Communication is key

Three years ago, Yiwen Han decided to join NNE in order to challenge herself with pharmaceutical projects. Read her recipe for success as an engineering manager.

“Before I joined NNE, I had worked on projects in many different industries for 16 years, but never the pharmaceutical industry. I decided it would be good for me to try a new challenge,” she explains.

A big part of that challenge for an engineering manager with a background in HVAC engineering was the high quality requirements and standards:

“When you design a HVAC system for a commercial building, you only have to consider people’s comfort, but in a pharmaceutical project, there are many standards to consider. Keeping everything clean and free of dust is crucial to pass the GMP. You don’t just hand over the project as you do in other industries,” says Yiwen Han. Since 2012, she has been working on a major project for one of NNE’s customers and she enjoys being involved in the entire lifecycle of a project. Her ability to lead was discovered by her previous company and over the years, she has developed a great understanding of what it takes to succeed as an engineering manager:

“I think the most important thing is communication with the customer and your team members. You can avoid a lot of unnecessary work by communicating with the customer to find out exactly what they want,” she says and continues, “You also have to accept that you can’t do everything yourself. Let your team members understand what your focus is. People don’t feel pressure when they work for me because the good communication early on means that they know what to do.”

On her current project, which so far has been very successful, an important element has been to establish lines of communication: "The customer is a very big global company so in a project like this we face many contact persons. That is why we need to make sure that we don’t get too much input from too many people. We established a very clear set-up where everyone only has one contact person.”


  • Yiwen joined NNE in 2011
  • She previously worked for companies such as EMSI, CH2M Hill and Luwa Air Engineering
  • Holds a bachelor’s degree in HVAC engineering from Tong Ji University



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